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Archive for business management

You don’t need a title to be a leader.
~ Multiple Attributions

You may have learned important skills while you were in school; however, chances are, they didn’t teach you how to be a leader. Although technical skills are important, they’re only a part of your career development puzzle. Leadership skills are what will set you apart from the pack and boost you to the top of your career field. This is why leadership skills development is so important, and everyone has room for improvement.

Practice Good Listening Skills for Leadership Skills Development

If you want to be an effective leader, where people listen to you, you need to begin by listening to them. One of the most important areas of leadership skills development is improving your listening skills. When you listen to someone, give them your full attention, ask questions to confirm you’re hearing what they’re saying correctly, and watch your body language.

Take Initiative for Chances to Develop Your Leadership Skills

Leadership skills development also involves taking the initiative to take on leadership roles. Although you may be assigned leadership positions that can help you improve your skills, don’t wait for others to offer these opportunities. Volunteer for projects, both within your job scope and for multifunctional projects, and take the lead role to get leadership experience. Even if you’re already in a leadership position, by leading new people, you learn ways to deal with different personalities and challenges.

Great Leadership Inspires Others

Inspiring others is another key step in leadership skills development. The difference between a manager and a true leader is this – A manager tells people what to do and ensures it is done. A leader inspires people to want to things that need to be done. Inspire those around you. Learn what motivates them. Recognize when others are having challenges, and address these and encourage them to persevere. Always serve as a good example.

Never Stop Learning for Career-Long Leadership Skills Development

I don’t care if you’ve been in your career two years or 22 years – never stop learning! From industry specific knowledge to dealing with difficult employees, there is always new knowledge out there for you to learn and continue in your journey of leadership skills development. Never become so arrogant to think there is nothing more you can learn. Continuously challenge yourself, and you’ll find your career that much better for it.

About Colleen Kettenhofen, Leadership Expert

CREDENTIALS: Colleen Kettenhofen is an international workplace and employee management expert, award-winning corporate trainer, and conference keynote speaker. A media veteran, she has appeared on numerous radio shows around the country and has written more than 40 popular articles on diverse workplace issues. Colleen has delivered more than 1,100 entertaining programs in 48 states and five countries. She is the author of 10 published audio programs and two books including SECRETS YOUR BOSS ISN’T TELLING YOU.

Colleen Kettenhofen is available for keynotes, breakout sessions, and seminars by calling (623)340-7690.

Improving Staff Retention

Thursday, June 27th, 2013


There are two things people want more than sex and money… recognition and praise.
~
Mary Kay Ash

Hiring great people is a critical part of ensuring your organization’s success. However, if you’re unable to retain those amazing employees, they’ll do your company little good. In fact, losing good staff not only costs your organization time and money, when trying to fill those open positions, but high employee turnover will also damage your team’s morale! Following are five tips to help you improve your staff retention.

  1. Be Competitive – This should go without saying, paying your employees competitively is critical to improving staff retention. Sometimes long-time employees’ compensation falls out of line with the going market rate, especially if your company has withheld raises in recent years, due to the challenging economy. When this happens, don’t be surprised if your best people are recruited out from under your nose.

  2. Little Things Mean A Lot – In addition to competitive compensation, don’t forget about the importance of other small perks. Providing doughnuts on Mondays, free gym memberships or the ability to partially telecommute cost very little, in the grand scheme of things, but can mean a lot when you’re talking about improving staff retention.

  3. Promote from Within – Many of your best employees have career goals they want to achieve. Help them achieve these goals and keep them loyal to your company, When your employees feel they’re in a dead-end position, that’s when they’ll start looking for employment elsewhere.

  4. Have Fun – All work and no play makes work really, really boring! Take time to occasionally have fun, team-building activities to not only provide a chance to build team rapport, but also to give employees something fun to look forward to, helping you not only improve your team’s ability to work together but also improving staff retention.

  5. Don’t be Stingy on the Praise – Giving out “Atta boys!” cost you absolutely nothing, but can mean a lot to your employees. Be sure to tell your employees when they’re doing a good job or have gone above and beyond, to let them know you appreciate them. Feeling appreciated builds organizational loyalty, which improves staff retention. Also, publicly recognize great employees to not only motivate them to continue to perform, but also encourage others to do the same.

About Colleen Kettenhofen, Leadership Expert

 CREDENTIALS: Colleen Kettenhofen is an international workplace and employee management expert, award-winning corporate trainer, and conference keynote speaker. A media veteran, she has appeared on numerous radio shows around the country and has written more than 40 popular articles on diverse workplace issues. Colleen has delivered more than 1,100 entertaining programs in 48 states and five countries. She is the author of 10 published audio programs and two books including SECRETS YOUR BOSS ISN’T TELLING YOU.

 Colleen Kettenhofen is available for keynotes, breakout sessions, and seminars by calling (623)340-7690.

6 Tips To Build a Better Team

Thursday, May 23rd, 2013

Coming together is a beginning. Keeping together is progress. Working together is success.
~ Henry Ford

As Halford Luccock once said, “No one can whistle a symphony. It takes a whole orchestra to play it.” This analogy describes perfectly why teamwork is so critical. As individuals, we can accomplish tasks, but it takes a team to accomplish a vision. As critical as teams are to organizational success, it’s surprising to learn how many people do not understand how to put together an effective team. Following are six tips to building a better team.

  1. Screen Potential Teammates – Although you may have an idea of who should be on the team, don’t jump to conclusions. Instead, spend time screening potential teammates. Think beyond simple skill sets they’ll bring to the team and be sure to consider personality. Too many controlling personalities can bog down a team as surely as a team filled with only followers.

  2. Look for a Good Mix of Teammates – As mentioned above, you don’t want a team filled with one personality type. Also mix it up with experience levels and tenure at the organization. Placing new members of the organization on the team can help create solutions that go beyond the organization’s status quo.

  3. Don’t Stop Team Building – Even if you have a superstar team put together, don’t stop team building. Keep your eyes pealed for potential valuable additions to the team. There’s always room for improvement, and a new team member can not only bring fresh ideas but also encourage complacent team members to not rest on their laurels.

  4. Don’t Be Afraid to Make Cuts – Sometimes your initial ideas about what will make a good team just don’t work out. That’s OK! Don’t be afraid to pull some team members off the team and switch them with new members. Sometimes making a better team is a process of trial and error.

  5. Set Clearly Defined Goals – If you want to build a better team, you have to make sure they understand why they’re on the team. You can have the best team possible, but if they don’t know what exactly they’re supposed to be doing and by when, it’ll be impossible for them to work effectively and efficiently.

  6. Empower the Team – Give your team the power to make the decisions needed to complete their goals. If they have the responsibility to accomplish goals, they should be given the responsibility to handle the interim decisions to get to those goals. It’s the key to helping you build a better team.

About Colleen Kettenhofen, Leadership Expert

CREDENTIALS: Colleen Kettenhofen is an international workplace and employee management expert, award-winning corporate trainer, and conference keynote speaker. A media veteran, she has appeared on numerous radio shows around the country and has written more than 40 popular articles on diverse workplace issues. Colleen has delivered more than 1,100 entertaining programs in 48 states and five countries. She is the author of 10 published audio programs and two books including SECRETS YOUR BOSS ISN’T TELLING YOU.

Colleen Kettenhofen is available for keynotes, breakout sessions, and seminars by calling (623)340-7690.