A Definition of Leadership
"Leadership is not magnetic personality - that can just as well be a glib tongue. It is not making friends and influencing people - that is flattery. Leadership is lifting…
Colleen's Quick Sales Tip for Today
Look at each customer as a person. Explain how yourproduct or service adds value to them based on what theywant. Have the attitude that you are helping people getwhat they…
Managing Your Employees: What Your Employees Aren’t Telling You
“In managing your employees, you really are managing their emotions.”Colleen Seward Ryan In conducting management and leadership programs for almost 13 years now, there are certain traits participants have consistently…
Managing People: How to Measure the Strength of Your Workplace
As a leader, manager or supervisor, how do you attract and keep the most talented employees? In this struggling economy, hiring and retaining the best most productive employees is more…
3 Secrets for Dealing with Difficult People!
“The person who constantly angers you or frustrates you…controls you.”Colleen Seward RyanDo you know any difficult people? Have you ever worked or lived with a difficult person? Are you a…
Autobiography in Five Short Chapters
Taking Response-Ability As a speaker, the reading below is something my audiences greatly enjoy. When I conduct a keynote speech on achieving personal and professional success, it’s an excellent example…
Effective Leadership, Managing People, and the Delegation Dilemma
“Successful people form the habit of doing what failures don’t like to do. They like the results they get by doing what they don’t necessarily enjoy.” –Earl Nightengale Do you…
11 Common Mistakes Managers Make
As a leadership speaker and trainer, I often ask my participants, who are all managers themselves, to describe their worst manager ever. I always say, “No names, no company names…
Managing People and Motivating Employees
As I write this, I’m sitting outside Starbucks at sunset in Sedona, Arizona, looking at the majestic red rock scenery. It’s great motivation for me to be able to write…
Dealing with Difficult People 101
“The disease of me often results in the defeat of us.”Pat Riley of NBA fame All of us know difficult people. Whether we live with difficult people, work with difficult…
